Frequently Asked Questions
Everything you need to know about ordering garage doors and replacement parts online.
How do I know which size garage door to order?
To ensure a perfect fit, measure the width and height of your door opening (the 'rough opening') rather than the old door itself. We provide a comprehensive measurement guide on each product page to help you account for side room and headroom requirements.
What are the shipping costs for large garage door panels?
Due to their size and weight, garage doors are shipped via specialized LTL freight carriers. Shipping rates are calculated at checkout based on your delivery zone. Smaller replacement parts and hardware qualify for standard ground shipping rates.
Do your garage doors come with a warranty?
Yes, all our doors come with a manufacturer's warranty covering structural integrity and finish. Most residential doors include a 10-year to limited lifetime warranty, while hardware and springs typically carry a 1-year replacement guarantee.
Can I return a custom-ordered garage door?
Standard stock items and hardware can be returned within 30 days in original packaging. However, custom-sized doors or doors with specific window configurations are made-to-order and are non-returnable unless they arrive damaged or defective.
Do you provide professional installation services?
We are a direct-to-consumer supplier, which allows us to offer wholesale pricing. While we provide detailed installation manuals and video tutorials for DIYers, we recommend hiring a local licensed professional if you are not comfortable handling high-tension springs.
How long does it take to receive my order?
In-stock hardware and openers typically ship within 2-3 business days. Full garage door assemblies usually have a lead time of 3 to 6 weeks depending on the manufacturer and current supply chain conditions.